An optimised sponsorship job would permit elevated proactive strategic engagement among DfT and DVLA. Problems arising from ambiguity about ownership of duties and blurred traces of accountability concerning DfT and DVLA should also be minimized.
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well and proportionately improve its sponsorship of DVLA to be sure greater alignment of priorities
DVLA has a sizable neighborhood workforce as well as the critique uncovered potent evidence of a sturdy Discovering and growth giving throughout roles, Specifically within the electronic operate. Irrespective of expanding personnel engagement scores, DVLA has a short while ago experienced bigger amounts of employees attrition in particular parts of the business enterprise. To empower and hold tempo with electronic modernisation and repair transformation, DVLA need to make sure it develops and provides an extended-time period workforce tactic that carries on to assistance the evolving competencies blend essential from the organisation. DVLA’s marriage with its Board along with the Division are important to its achievement; quite a few tips will improve the Board’s capacity to guidance growth and scrutinise delivery of its organisational approach.
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DVLA’s leadership structure, approach and capabilities are suitable for top the organisation proficiently.
The overview observed Reside buyer interactions and famous inefficiencies in the process. This was backed up by numerous discussions with stakeholders including medical charities who have experienced contact with the system, and who gained a big number of queries from associates navigating the services.
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With the current company method resulting from expire this yr, the evaluation considered this for being a great chance for The brand new Board to:
The review discovered that DVLA had a robust method of managing operational dangers and that efficient techniques and processes had been in place to escalate this sort of hazards, equally in DVLA and up to your Section.
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